RPA: Automation of Credit Card Reconciliation
Client – Leading Supermarket chain in UAE.
The process entails the reconciliation of credit card transactions at 55+ stores in Dubai and Abu Dhabi.
The Challenge
- The process was time-consuming and repetitive.
- The process needed to be performed daily and sent to the head office, the absence of which would impact key decision-making processes.
- Errors at any stage of the process would require the entire report to be reworked.
The Solution
- The process was automated end-to-end leveraging the RPA tool.
- The bot manipulates and validates data and generates reconciliation reports.
- The reports are sent by the bot via email to the management for review.
The Benefits
- 100% effort automated and Quality improvement to 100% accuracy.
- Improved SLAs on report submission as Processing time is reduced by 95%.
- Higher standardization of process.
- Re Deployment of 0.5 FTE to other Value-added services.
Technology Stacks
Automation Anywhere v11.5
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